Customer Service Medewerker

About the job

Would you like to work for a dynamic, international scale-up that is revolutionizing the world of e-commerce logistics? At Wuunder, you can make a difference—together with an enthusiastic team and the latest technology, we ensure the best logistics experience every day. Whether it's smart shipping solutions via our software platform or complex custom shipments, we are always there for our customers. Does that sound like your new challenge? Then read on!

What will you be doing?

• You will assist and advise customers by phone, email, and chat.

• You will maintain daily contact with carriers and warehouses and work together to solve problems.

• You will proactively contribute ideas about process improvements and customer satisfaction.

• You will work in a committed and open team where new ideas are welcome.

• You will work mainly from home; we will meet periodically in Weert or at another location.

This is you

• You have experience in customer service.

• You speak and write Dutch, English, and German well.

• You have an affinity and experience with e-commerce, logistics, and/or transport.

• You think in terms of solutions and like to get things right the first time.

• You work independently, are customer-focused, and communicate clearly.

• You have at least an MBO diploma.

• You are available to work periodically at our location in Weert to process returns.

What do we offer you?

• A challenging and independent position with a lot of responsibility.

• An inspiring, international team.

• Modern equipment: MacBook and optional extra screen.

• A competitive salary and good employment conditions.

• Plenty of room for personal growth and initiative.

• Hybrid working: you can work from home, but you can also work at our office locations in Arnhem, Weert or Amsterdam.

About Wuunder

Wuunder was founded in the Netherlands in 2016 and also operates in Belgium, Luxembourg, and Germany. We serve hundreds of e-commerce companies that collectively ship to more than 200 countries. Our team consists of 50+ colleagues of 8 nationalities. Together, we are building an innovative, personalized, and sustainable logistics future.

At Wuunder, we believe that diversity is the key to building strong and successful teams. That’s why we strive to create an environment where everyone feels welcome, respected, and valued, regardless of their background. We encourage you to bring your talent, energy, and ideas to the table—that’s what matters to us, not labels. Do you want your work to truly make an impact? Then we look forward to welcoming you to our team.

Interested?

Send us your short motivation letter and resume. We will contact you shortly!